Refund and Returns Policy

Money back guarantee

You have the right to reconsider your purchase within 14 days after receiving your order and you will get your money back, or, if you prefer, change to another product on our site. You pay the return cost and take responsibility for damage-secure packaging.
In case the product is damaged when you receive it from us, we pay for the return costs and you, of course, get your money.
In either case, before doing anything else, mail customerservice (at) johanrappdesign.com and we will sort it out together.
Return address:
Rapp, Odengatan 2, 114 24, Stockholm, Sweden.

Company information:

Technically and legally, transactions with the Johan Rapp are handled through the Swedish-registered company EdWork AB, of which Johan is the sole owner.
Organizational Nº: 559017-4875

VAT Nº: SE559017487501

IBAN: SE9295000099601807633902

Bankgiro: 408-6823 (for direct payments between bank accounts)

Payment

Payment transactions are handled via Paypal and affiliated bank cards (Visa, Mastercard etc)

Customs

Please note that some countries outside the European Union may require you to pay toll.

Questions?

Simply mail customerservice (at) johanrappdesign.com

Delivery costs:

Light package: 50 SEK (up to 0.25 kg/0.6 lb )
Less light package: 85 SEK (up to 1 kg/2 lb)
These weights cover most items, if heavier, mail customer service for quote. (länk eller skriv ut adress)

Globally:

Light: 6 euro (Up to 0.25 kg/0.6 lb )
Less light: 7.5 euro, SEK ((up to 1 kg/2 lb)
These weights cover most items, if heavier, mail customer service for quote.